Shipping policy

Shipping Policy

1. Order Processing Time

All orders will be processed and shipped within 1–3 business days (Weekends and public holidays are excluded).

Orders can be cancelled within 24 hours after placement via customer support. Once an order has been dispatched, cancellation is unavailable. Returns must follow our Return & Refund Policy.

2. Delivery Coverage

We deliver to 【replace with your target countries, e.g. the United States, United Kingdom, Canada, Australia】.

Delivery to remote areas and PO. Boxes may not be available. Please verify your shipping address before checkout.

3. Estimated Shipping Time

  • Standard Shipping: 10–25 business days
  • Expedited Shipping (if available): 7–12 business days

    Note: International shipments require customs clearance in the destination country. Delays caused by customs procedures are beyond our control and not covered by the estimated delivery timeframe.

4. Shipping Fees

Shipping cost will be automatically calculated at checkout based on your destination address and item weight.

Free standard shipping is offered for orders over 【XX USD】. (Delete this line if you do not provide free shipping)

5. Tracking Information

A tracking number will be sent to your registered email once your parcel is shipped.

Tracking details may take 2–5 working days to update in the logistics system. You may track your package on the official carrier website using the tracking ID.

6. Customs Duties, VAT & Import Charges

International orders may incur import duties, VAT or customs clearance fees charged by your local customs authority. All related charges are the sole responsibility of the recipient. We recommend you check your country’s import tax regulations before placing orders.

If the package is returned or abandoned because the recipient refuses to pay customs fees, return shipping costs will be deducted from any refund.

7. Lost, Damaged or Delayed Parcels

If your package shows no movement for a long time, is lost, or arrives damaged upon receipt:
  1. Contact our customer support within 7 days of delivery with photo evidence.
  2. We will assist you to file an investigation and claim with the logistics provider.
  3. After the carrier’s claim result is confirmed, we offer options including item reshipment, partial or full refund.

8. Address Mistakes & Undeliverable Packages

Please double-check your shipping address. If a parcel is returned due to incorrect address or unsuccessful delivery, the buyer is responsible for the cost of re-delivery.